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Work on your touch points. Always remember that a customer is always watching. All interactions are important; the way you answer the phone, how your office is presented, the quality of your website, your followup systems, everything is a touch point and paramount to the customers experience of your business.

Remember and apply this always and watch your business grow.




  • The 9 Laws of Attracting Profit
    • THE FORTUNE INSTITUTE HAS HELPED AUSTRALIAN BUSINESSES EARN $51.3 MILLION OVER THE LAST 5 YEARS